Return and exchange policy

 

Welcome to Venorital (hereinafter referred to as “we”, “us”, or “our”). This Return and Exchange Policy outlines the applicable conditions, timeframes, and procedures for returns and exchanges, helping you understand how such requests are handled after your purchase.

1. Return and Exchange Period

Return or exchange requests may be submitted within 30 days from the date the order is received. Requests submitted after this period will not be accepted.

2. Eligible Reasons for Return or Exchange

Return or exchange requests may be accepted under the following circumstances:

• The product has visible appearance defects.
• The product has quality-related or functional issues that affect normal use.
• The product has an unusual odor or a noticeable color difference.
• The item received does not match the order details.
• A return or exchange is requested without a specific reason, provided the item remains unused and in good condition.

3. Return Request Process

• Please contact our customer service team via email or phone and provide your order number, proof of payment, the reason for return, and any relevant photos or videos.
• Your request will be reviewed as soon as possible. If approved, you will receive confirmation along with the designated return address and related instructions.
• Please send the product to the specified return address and retain the shipping receipt or tracking information for reference.
• Once the returned item is received and inspected, an eligible refund will be processed accordingly. For further details, please refer to our Refund Policy.

4. Exchange Procedure

• To request an exchange, please contact our customer support team and provide your order details along with any supporting images or videos.
• After approval, you will receive detailed return instructions and the designated return address.
• Please return the item according to the provided instructions and wait for confirmation of receipt.
• Once the exchange is approved, the replacement item will be shipped within 1–3 business days. Delivery details are outlined in our Shipping Policy.

5. Refund Processing

• Refunds are issued to the original payment method used at checkout, such as Visa or MasterCard.
• Refund processing generally takes 1–5 business days, depending on the card issuer or financial institution.
• If the refund is not received within this timeframe, please contact our customer service team for assistance.

6. Return Shipping Costs

• If the return or exchange is due to product defects, quality issues, incorrect items, or significant discrepancies, return shipping costs will be covered by us.
• If the return or exchange is requested for personal reasons, return shipping costs will be the responsibility of the customer.

7. Responsibility Statement

Returned items must be properly packaged and kept in reasonable condition. Requests may be declined if damage results from improper handling, misuse, or circumstances unrelated to product quality. Each request will be reviewed on a case-by-case basis.

8. Return Label

A return label may be included in the package or provided after approval, depending on the specific case. Please follow the provided instructions carefully to ensure accurate identification and timely processing.

9. Contact Information

If you have any questions regarding this Return and Exchange Policy, please contact us using the information below:

Contact Address: 43164 Carlyle Place, Apartment 323C, Clinton Township, MI 48038-6166, United States
Customer Service Phone: +1 (513) 828-3982
Customer Service Email: customer@venorital.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)