Refund Policy

 

Welcome to Venorital (hereinafter referred to as "we"). This refund policy explains how refund requests are assessed, approved, and processed after an order has been placed through our online store.

1. Refund Applicability

Refunds may be requested for orders that meet the applicable conditions based on order status and processing progress. Each request is reviewed individually to ensure it aligns with our service procedures.

2. Eligible Refund Scenarios

Refunds may apply in situations such as approved order cancellations, accepted returns after delivery, or other circumstances where a refund is appropriate based on the actual handling of the order.

3. Submitting A Refund Request

To initiate a refund request, please contact us by email or customer service telephone and provide your order number and relevant payment information. This allows us to verify and process your request efficiently.

4. Review And Confirmation

Once a refund request is received, it will be reviewed promptly. If approved, we will notify you and proceed with the refund arrangement according to the original payment method.

5. Refund Method

Refunds are issued to the bank card originally used for payment, including Visa and MasterCard. Refunds are not processed through alternative channels.

6. Refund Processing Timeframe

After approval, refunds are typically processed within 1 to 5 working days. Actual timing may vary depending on the processing speed of the card issuing institution.

7. Pending Or Delayed Refunds

If a refund has not been received within the expected timeframe, you may contact us for further assistance. We will help verify the status and provide additional support as needed.

8. Policy Adjustments

This refund policy may be updated periodically to reflect operational or service adjustments. Any revisions will take effect once published on the website.

9. Contact Information

If you have any questions regarding this refund policy or a specific refund request, you are welcome to contact us using the information below.

Contact address: 43164 Carlyle Place, Apartment 323C, Clinton Township, MI 48038-6166, United States
Customer service phone: +1 (513) 828-3982
Customer service email: customer@venorital.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)