Purchase And Payment Process
Welcome to Venorital (hereinafter referred to as "we"). This purchase and payment process is designed to explain how orders are created, payments are completed, and confirmations are issued when you shop through our online store.
1. Browsing And Product Selection
You may explore the online store freely and review product descriptions, specifications, and pricing information. Products can be added to the shopping cart at any time before proceeding to checkout.
2. Shopping Cart Review
Before placing an order, you will have the opportunity to review the selected items in your shopping cart, including quantities and order details, to ensure accuracy prior to submission.
3. Order Information Confirmation
At checkout, you will be asked to confirm delivery information and contact details. Providing complete and accurate information helps ensure smooth order processing and communication.
4. Payment Authorization
Payments are completed securely during checkout using supported bank card payment methods. Once payment authorization is successfully completed, the order will be officially recorded.
5. Order Confirmation Notice
After payment is successfully processed, a confirmation message will be sent to you containing the order number and payment summary. This information serves as proof of purchase.
6. Post Payment Order Handling
Confirmed orders enter an internal review and handling stage. During this phase, orders are prepared in line with standard processing timelines before further fulfillment.
7. Payment Data Handling
We apply reasonable measures to ensure that payment information is handled securely and accurately. Payment data is used solely for completing transactions and providing necessary order support.
8. Assistance After Payment
If you have questions or identify any issues shortly after completing payment, you may contact us promptly. Requests will be addressed based on the current status of the order.
9. Contact Information
Contact address: 43164 Carlyle Place, Apartment 323C, Clinton Township, MI 48038-6166, United States
Customer service phone: +1 (513) 828-3982
Customer service email: customer@venorital.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)