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Order Cancellation Policy

 

Welcome to Venorital (hereinafter referred to as "we"). This order cancellation policy explains the conditions, procedures, and refund arrangements related to order cancellations, helping you understand how cancellation requests are managed.

1. Order Cancellation Conditions

To ensure order accuracy and processing efficiency, order cancellations are handled under the following conditions.

  • Orders that have not yet been shipped may be cancelled within 48 hours after the order is placed.
  • Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled.
  • If an order cannot be cancelled, you may wait until the order is delivered and then contact us to request a return and refund. Additional information is available in the Returns and exchanges policy.

2. Order Cancellation Procedure

If you wish to cancel an order, please follow the steps below.

  • Contact our customer support team by email or telephone and submit a cancellation request, including your order number and payment confirmation.
  • Our customer support team will review your request promptly and process it accordingly.
  • Once approved, you will be informed of the outcome as soon as possible and a refund will be arranged where applicable.

3. Refund Process

Refunds resulting from approved order cancellations are processed according to the following guidelines.

  • Refund method: Refunds will be returned to the original bank card used for payment, including Visa and MasterCard.
  • Refund timing: Depending on the processing efficiency of the card issuing institution, refunds are expected to be credited within 1 to 5 working days.
  • If a refund is not received within this timeframe, please contact us for further assistance.

4. Contact Us

If you have any questions regarding this order cancellation policy or require assistance with your order, you may reach us using the contact details below.

Contact address: 43164 Carlyle Place, Apartment 323C, Clinton Township, MI 48038-6166, United States
Customer service phone: +1 (513) 828-3982
Customer service email: customer@venorital.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)